Gestion Marcil & Boily
A property management platform with a tenant portal, an admin back office, and real-time tracking of maintenance issues.
- Tenant portal
- Issue tracking
- Automatic notifications
- Admin area
Context
A property management company in Quebec needed one place for its properties, tenant communication, and work order tracking.
Problem
Maintenance requests handled by hand, scattered communication, no central tool: tracking was slow and unreliable, and information could get lost.
Solution
Three interfaces: a public website, a tenant portal with a 4-step reporting assistant (photos, categorization), and a back office for properties, tenants, technicians, and issues. Automatic notifications by email and text message.
Result
Centralized management of the whole portfolio, a clear drop in issue handling time, and better communication with tenants.
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