Privacy policy

1. Introduction

VD Studio is committed to protecting the privacy and security of your personal information. This privacy policy explains how we collect, use, disclose and protect your personal information in accordance with the laws applicable in Canada and Quebec.

This policy applies to all personal information we collect when you use our website or contact us.

2. Legal framework

We comply with the following personal information protection laws:

• Personal Information Protection and Electronic Documents Act (PIPEDA): the Canadian federal law that governs the collection, use and disclosure of personal information in the private sector
• Quebec's Act respecting the protection of personal information in the private sector: the Quebec law that applies to businesses collecting personal information in Quebec

As a business located in Quebec, we comply with the strictest requirements of both laws.

3. Personal information collected

We collect the following personal information when you use our website or contact us:

3.1. Information you provide voluntarily

• First and last name: when you fill out the contact form
• Email address: to respond to your requests
• Phone number: if you provide it (optional)
• Company name: if you provide it (optional)
• Role or position: if you provide it (optional)
• Information about your project: project type, goals, budget, timeline, free-form message

3.2. Information collected automatically

• IP address: collected automatically when you visit
• Browser type and operating system: to optimize how the website displays
• Pages visited and length of visit: to improve the user experience
• Cookie preferences: whether you accept or decline cookies

4. Purposes of collection

We use your personal information only for the following purposes:

• Responding to your contact and information requests
• Assessing and handling your project requests
• Communicating with you about our services
• Improving our website and services
• Meeting our legal and regulatory obligations
• Protecting our rights and security

We do not sell, rent or share your personal information with third parties for commercial purposes.

5. Consent

In accordance with PIPEDA and Quebec's private sector act, we obtain your consent before collecting, using or disclosing your personal information, except where permitted by law.

Your consent may be:

• Express: when you voluntarily fill out the contact form
• Implied: when you use our website, for the technical information needed for it to operate

You may withdraw your consent at any time by contacting us, subject to any legal or contractual obligations that may bind us.

6. Data retention

We keep your personal information only as long as necessary for the purposes for which it was collected, or as required by law.

Retention periods:

• Contact data: kept for 3 years after the last contact, unless you request deletion
• Technical data (logs, IP address): kept for a maximum of 12 months
• Cookie preferences: kept for 12 months

After these periods, your personal information is securely deleted.

7. Sharing and disclosure

We do not sell, rent or share your personal information with third parties, except in the following cases:

• Service providers: we may share your information with trusted providers (hosting, maintenance) who act on our behalf and are required to protect your information
• Legal obligations: where required by law or by a competent authority
• Protection of our rights: to protect our rights, property or security, or those of our users

All our service providers are bound by strict confidentiality obligations and must comply with applicable laws.

8. Data security

We implement appropriate technical and organizational security measures to protect your personal information against:

• Unauthorized access
• Accidental loss or destruction
• Unauthorized modification or disclosure

These measures include, in particular:

• Encryption of data in transit (HTTPS)
• Restricted access to personal information
• Intrusion monitoring and detection
• Regular, secure backups

Despite our efforts, no system is completely secure. In the event of a data breach, we will notify you in accordance with legal requirements.

9. Your rights

Under PIPEDA and Quebec's private sector act, you have the following rights regarding your personal information:

9.1. Right of access

You have the right to request access to the personal information we hold about you and to receive a copy of it.

9.2. Right to rectification

You have the right to request the correction of personal information that is inaccurate, incomplete or ambiguous.

9.3. Right to erasure

You have the right to request the deletion of your personal information, subject to legal retention obligations.

9.4. Right to object

You have the right to object to the processing of your personal information for certain purposes, unless we have compelling legitimate grounds to continue processing it.

9.5. Right to data portability

You have the right to receive your personal information in a structured, commonly used format, where technically feasible.

9.6. Right to withdraw consent

You may withdraw your consent to the processing of your personal information at any time, subject to legal or contractual obligations.

To exercise these rights, contact us through the Contact page. We will respond to your request within a reasonable time, in accordance with legal requirements (generally 30 days).

10. Cookies

Our website uses cookies to improve your browsing experience. For more information about how we use cookies, see our Cookie Policy.

You can manage your cookie preferences at any time through your browser settings.

11. International transfers

Your personal information is primarily stored and processed in Canada. If we need to transfer your information to a country outside Canada, we will ensure that appropriate safeguards are in place.

In accordance with PIPEDA, we will only transfer your personal information to a foreign country if that country offers an adequate level of protection or if we have obtained your express consent.

12. Changes to this policy

We reserve the right to change this privacy policy at any time to reflect changes in our practices or for legal, operational or regulatory reasons.

Any change will be posted on this page with the date of the update. We encourage you to review this policy regularly to stay informed about how we protect your personal information.

13. Complaints and remedies

If you believe we have not respected your personal information protection rights, you may file a complaint with:

• Commission d'accès à l'information du Québec (CAI)
  www.cai.gouv.qc.ca
• Office of the Privacy Commissioner of Canada (OPC)
  www.priv.gc.ca

We encourage you to contact us first to resolve any concern before filing a complaint.

14. Contact

For any question, concern or request about this privacy policy or the processing of your personal information, you can contact us: