Easy Mobilité Antilles
Accessible vehicle rental for people with reduced mobility in Martinique and Guadeloupe: online booking and payment, with delivery at the airport.
- Availability engine
- Online payments
- Customer account
- Bilingual
Context
Renting an accessible vehicle in the French Caribbean meant a string of phone calls: call, describe your needs, wait, without ever seeing the vehicle or knowing the price.
Problem
Customers who cross the Atlantic need certainty before they travel. Without online booking, many gave up, and every request turned into a time-consuming back-and-forth.
Solution
A three-step flow: dates, choice of an accessible vehicle with its accessibility features, online payment. Service commitments, delivery, and insurance are stated up front.
Result
Bookings are confirmed online, with no phone call first. The rental company reports more than 200 families served and a rating of 4.9 out of 5.
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